Support FAQ: Difference between revisions
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== Security warning with PD2 Launcher ==
Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen. To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
== Problems with the PD2 Launcher ==
# Make sure you are using the latest version of the PD2 Launcher from
# Make sure you are running the PD2 Launcher as an administrator
# Make sure your
# You may need to manually unblock and/or create exceptions for the
# Uninstall the PD2 Launcher and reinstall with the latest version from [https://www.projectdiablo2.com/ projectdiablo2.com]
# Reboot your computer.▼
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## Go to '''Control Panel -> Windows Security -> App & browser control -> Exploit protection -> Exploit protection settings.'''
## Click on '''Program settings''', click the '''Plus (+)''', select “'''Choose exact file path'''” and select the '''Game.exe''' file in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder.
## Repeat for '''Diablo II.exe'''▼
## '''Make sure to check the override and that the switch is set to Off'''<br>▼
##: <br>
##: [[File:WindowsExploitProtectionProgramExclusion.png|alt=Windows Exploit Protection Program Exclusion Window|Windows Exploit Protection Program Exclusion]]
##: <br>
## '''There are two ASLR exclusions.''' At a minimum, change those but you can also do all of them as well.
##: <br>
##: [[File:WindowsExploitProtectionProgramExclusion_Override.png|alt=Windows Exploit Protection Override|Windows Exploit Protection Override]]
##: <br>
▲## Repeat for '''Diablo II.exe'''
## '''Reboot your computer. DO NOT SKIP THIS'''
##: <br>
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== Crashes when creating or joining games ==
# '''See: [[#Halt error]]'''
# Make sure you have an exception in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]'''▼
# '''See: [[#Unhandled Exception: ACCESS_VIOLATION (c0000005)]]
▲# Make sure you have an exception in Defender or other anti-virus. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]'''
## Try installing to a non-default location (as mentioned in the install guide)
## Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS (as mentioned in the install guide)
== Crash when looking at skills ==
== Crash when looking at items ==
#
# The loot filter you are using likely has an error in it, try a different one to see if it still happens.
▲# It is also possible you are using a non-english version of the game. '''See: [[#Crash when looking at skills]]'''
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# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor.
# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1"
# Save the file and try the Settings/Item menu again
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# Try changing your surround sound settings on your sound card.
# Try changing your sound output device to another (headset, monitor, speakers, etc).
# Try running in ddraw and windowed mode (-w) from the Launcher options.
# Try Compatibility mode if it is not already turned on. '''See: [[#How-to run the game with different compatibility settings]]'''
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== Empty list of loot filters in launcher ==
#
▲# Make sure you are using the latest version of the PD2 Launcher from the website. Press Play to install any updates.
▲# Make sure your antivirus and/or firewall are not blocking the launcher.
▲# You may need to manually unblock and/or create exceptions for the launcher and the Diablo II and/or ProjectD2 folder.
▲# Reboot your computer.
# If you are unable to resolve the issue, you can manually download a filter and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.
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== Choppy FPS while playing online or offline with
# Reboot
# If you have a laptop and hybrid graphics (integrated + dedicated gpu) '''See: [[#Poor performance with hybrid graphics]]'''
# If the Launcher
# Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder.
== Strange graphics when moving with
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High
# Also try turning Perspective Off in the same options menu
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# In the advanced in-game settings (CTRL+O) try turning off FXAA and/or the HD Cursor setting.
# As a workaround, if you have more advanced mouse software you can also try creating a profile for the game with a higher DPI setting.
== Black screen and/or mouse cursor stuck in corner ==
# Try turning off any OSD or capture software you may have running.
## Geforce Experience, AMD's Catalyst/Adrenaline, GPU Tweak, MSI Afterburner, OBS, etc.
# Try turning off the HD Cursor in the 3dfx menu (ctrl+o)
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# Press Esc and go to the video settings
# Change the resolution to '''1068x600''' (this alone may fix it, proceed if it doesn't)
## If the game crashes, see: '''[[#Game resolution options missing and/or crash when changing resolution in game]]'''
# '''Close''' out of '''Diablo II''' and the '''PD2 Launcher'''.
# Delete the '''UI.ini''' file in the '''ProjectD2''' folder.
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== Can’t click on in-game Settings button ==
# Make sure you are using CTRL+Click and not just regular clicking.
# Try switching graphics modes (3dfx or ddraw) in the Launcher Options
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# Download the Diablo II and Lord of Destruction game clients from the link above.
# Download the PD2 Launcher from https://www.projectdiablo2.com
# Install Diablo II and when prompted, change the installation directory to C:\Games – '''the installation path should update to C:\Games\Diablo II – if not, create the Games
# Install the Lord of Destruction expansion. It should automatically detect the Diablo II installation folder.
# Create an exception in your anti-virus for the '''Diablo II''' folder. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
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