Support FAQ: Difference between revisions

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# Backup your saves and Diablo II folder in-case you need to start over
# Backup your saves and Diablo II folder in-case you need to start over
# Try the character converter utility '''https://github.com/BetweenWalls/PD2-Converter'''
# Try the character converter utility '''https://github.com/BetweenWalls/PD2-Converter'''
##* Make sure to convert your character files and your PlugY stash file.
#:* '''Make sure to convert your character files and your PlugY stash file.'''
# Check the pinned comments on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel to see if there is a method to roll-back your version
# If the converter doesn't work, check the pinned comments on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel to see if there is a method to roll-back your version
## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible. This includes the character and mercenary and every personal and shared stash tab.
## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible.
##:* '''You need to go through both the character and mercenary and every personal and shared stash tab.'''
## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest
## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest
## Repeat this process as needed until you remove all affected items
## Repeat this process as needed until you remove all affected items