Support FAQ: Difference between revisions

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(→‎Unhandled Exception: ACCESS_VIOLATION (c0000005): -- Removed DEP stuff. I've never believed in it and I think it probably causes more issues than fixes.)
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# '''See: [[#How-to run the game with different compatibility settings]]'''
# '''See: [[#How-to run the game with different compatibility settings]]'''
# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
# Change your DEP settings to allow for exceptions. While the default and preferred setting (the top one) should only affect certain Windows programs and services, it -appears- to also affect the game for some people.
## '''NOTE: These steps should almost never be needed. Changing this setting will cause it to affect all applications and you may need to create exceptions for any other applications you have if you run into issues with them.'''
## Go to: '''Control Panel -> System -> Advanced System Settings -> Click Settings under the Performance tab'''
## Under the '''Data Execution Protection''' tab, change the setting to the '''second option''' for '''all programs'''.
## Add both '''Diablo II.exe''' and '''Game.exe''' in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder to the exceptions list. Additionally add '''PlugY.exe''' if you are using it.
## '''Reboot your computer. DO NOT SKIP THIS'''
#: <br>
#: <br>
# If the issue is still not resolved, make sure you did not skip or perform a step incorrectly. You can try keeping or reverting any of the above changes, clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide.
# If the issue is still not resolved, make sure you did not skip or perform a step incorrectly. You can try keeping or reverting any of the above changes, clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide.