Support FAQ: Difference between revisions

## You will need to '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' on Discord and request that your shared stash be deleted. You will lose all items in your shared stash.

## After your stash has been cleared, you can try each character again. If you still receive the error then an affected item is on that character either worn, in inventory or stash and will have to be deleted.

= Performance & graphical issues =

# If you are unable to resolve the issue, you may have to change the Launcher Options to ddraw until a future update helps or until you upgrade your video card.

# You can also ask on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.

== Slow mouse movement with 3dfx graphics enabled ==

# Try turning off v-sync in the same options.

# As a workaround, if you have more advanced mouse software you can also try creating a profile for the game with a higher DPI setting.

== Black screen and/or mouse cursor stuck in corner ==

#* This can sometimes be applicable even if you only have a single video card. Try the '''"Other GPU"''' option at a minimum.

#* '''See: [[#Poor performance with hybrid graphics]]'''

= In-game issues =

#* Try using the arrow keys to select the setting and then the left/right arrow keys to change it

#* Try using the arrow keys to select the setting and then press enter to change it

== You have music/ambient sound but no other game sounds ==

= Installation & other guides =

== How-to install Project Diablo 2 ==

* Project Diablo 2 is a free mod but it requires a legitimate install of Legacy Diablo 2 and Lord of Destruction '''(not Resurrected)''' from Blizzard. If you do not own a copy or need to purchase a new copy, use the links below.

# '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''

# Run the PD2 Launcher and press Play to automatically install any updates and launch the game.

== How-to install PlugY ==

##: <br>

#* '''Note: you can not mix -3dfx and -w options in your shortcut or PlugY.ini file.'''

== How-to create an exception in Windows Security/Defender ==

## Click OK on both windows to save the changes

# Repeat for the other file.

= Launcher issues =

## From the Launcher, you can select '''local''' in the '''Item Filter Profiles''' and you should see and be able to select the local copies of any filters you've added

## '''Reminder:''' local filters will not automatically update when you press Play on the launcher, you will have to update them manually.

= Battle.net & other Network issues =

# Make regular backups of your stuff.

# You can set a custom save path for your characters in the '''PlugY.ini''' file located in the '''ProjectD2''' folder

== Other error solutions ==