Support FAQ: Difference between revisions

#* '''Make sure to backup anything you may want to keep (save files, loot filters, etc). Please read and follow the instructions closely.'''

#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.

== Halt error ==

# Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[#How-to install Project Diablo 2]]'''

# If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit.

#* Try installing to a non-default location (as mentioned in the install guide)

#* Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS (as mentioned in the install guide)

== Crash when looking at skills ==

# Make sure you are using an English (US or EU) version of the game. '''See: [[#How-to install Project Diablo 2]]'''

# Make sure you are using an English (US or EU) version of the game. '''See: [[#How-to install Project Diablo 2]]'''

# The loot filter you are using likely has an error in it, try a different one to see if it still happens.

# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1"

# Save the file and try the Settings/Item menu again

# If the Launcher Options for Show Window Borders is enabled, try turning it off.

# Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder.

# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High

# Also try turning Perspective Off in the same options menu

#: <br>

#: [[File:Fxaa colors.PNG]]

== Poor performance with hybrid graphics ==

# You will need to restart the game and sometimes restart your computer

# You can also adjust any performance settings in the control panel for the game, separate from your global settings. You may need to play with various in-game and video card setting to find what works best for you

# If you are unable to resolve the issue, you may have to change the Launcher Options to ddraw until a future update helps or until you upgrade your video card.

# You can also ask on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.

#*# Switch to Windowed mode (ctrl+o) or ALT+Enter and then back to fullscreen

#*# You may need to update your in-game res. '''See: [[#In-game Settings button missing]]'''

= In-game issues =

# Try changing your in-game resolution (ESC menu -> Video) a couple times

#* If your game crashes see: '''[[#Game resolution options missing and/or crash when changing resolution in game]]'''

#* Try using the arrow keys to select the setting and then the left/right arrow keys to change it

#* Try using the arrow keys to select the setting and then press enter to change it

# Try running in ddraw and windowed mode (-w) from the Launcher options.

# Try Compatibility mode if it is not already turned on. '''See: [[#How-to run the game with different compatibility settings]]'''

# Delete the '''UI.ini''' file in the '''ProjectD2''' folder.

# Open the '''PD2 Launcher''' again and press '''Play'''.

# Make sure you are using CTRL+Click and not just regular clicking.

# Try switching graphics modes (3dfx or ddraw) in the Launcher Options

##: <br>

#* '''Note: you can not mix -3dfx and -w options in your shortcut or PlugY.ini file.'''

== How-to create an exception in Windows Security/Defender ==

#: <br>

# Again, make sure to create the exception for the entire folder, not just one file.

# Repeat for the other file.

# Press '''OK''' to save the changes.

To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]'''

# See: '''[[#Problems with the PD2 Launcher]]

# If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.

While rare, this does unfortunately happen and the only fix is to wait for the game server to restart and let your character out of the void. This can take anywhere from a few minutes to a few hours depending on when the server restarts.

# If the error message states you were banned, '''do not''' discuss this in any channel. Read the '''[https://discord.com/channels/701658302085595158/725193331998589018 #pd2-rules]'''.

# Use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to check on your account status.

# Your antivirus or firewall is blocking the game. '''See: [[#How-to create an exception in Windows Security/Defender]]'''

# You will need to use the #create-ticket channel in Discord to open a ticket to check on your account and find out any additional information. '''Mods will not discuss this in chat or DMs.'''

# Open up the game to see if they are restored. If D2R modified the files in any way, the characters are likely unrecoverable.

# Make regular backups of your stuff.