Support FAQ: Difference between revisions

== Security warning with PD2 Launcher ==

Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen. To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]'''

## Go to '''Control Panel -> Windows Security -> App & browser control -> Exploit protection -> Exploit protection settings.'''

## Click on '''Program settings''', click the '''Plus (+)''', select “'''Choose exact file path'''” and select the '''Game.exe''' file in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder.

##: <br>

##: [[File:WindowsExploitProtectionProgramExclusion.png|alt=Windows Exploit Protection Program Exclusion Window|Windows Exploit Protection Program Exclusion]]

##: <br>

## '''Reboot your computer. DO NOT SKIP THIS'''

##: <br>

== Crashes when creating or joining games ==

# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''

# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]'''

## Try installing to a non-default location (as mentioned in the install guide)

== Crash when looking at skills ==

== Crash when looking at items ==

# The loot filter you are using likely has an error in it, try a different one to see if it still happens.

# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor.

# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1"

# Try changing your surround sound settings on your sound card.

# Try changing your sound output device to another (headset, monitor, speakers, etc).

# Try Compatibility mode if it is not already turned on. '''See: [[#How-to run the game with different compatibility settings]]'''

== Empty list of loot filters in launcher ==

# If you are unable to resolve the issue, you can manually download a filter and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.

# Reboot

# Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder.

# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High

# Also try turning Perspective Off in the same options menu

# In the advanced in-game settings (CTRL+O) try turning off FXAA and/or the HD Cursor setting.

# As a workaround, if you have more advanced mouse software you can also try creating a profile for the game with a higher DPI setting.

# Press Esc and go to the video settings

# Change the resolution to '''1068x600''' (this alone may fix it, proceed if it doesn't)

# '''Close''' out of '''Diablo II''' and the '''PD2 Launcher'''.

# Delete the '''UI.ini''' file in the '''ProjectD2''' folder.

== Can’t click on in-game Settings button ==

# Download the Diablo II and Lord of Destruction game clients from the link above.

# Download the PD2 Launcher from https://www.projectdiablo2.com

# Install the Lord of Destruction expansion. It should automatically detect the Diablo II installation folder.

# Create an exception in your anti-virus for the '''Diablo II''' folder. '''See: [[#How-to create an exception in Windows Security/Defender]]'''