Support FAQ: Difference between revisions
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== Security warning with PD2 Launcher == |
== Security warning with PD2 Launcher == |
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Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen. To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]''' |
Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen. To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]''' |
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== Problems with the PD2 Launcher == |
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# Make sure you are running the PD2 Launcher as an administrator |
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# Uninstall the PD2 Launcher and reinstall with the latest version from [https://www.projectdiablo2.com/ projectdiablo2.com] |
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## Go to '''Control Panel -> Windows Security -> App & browser control -> Exploit protection -> Exploit protection settings.''' |
## Go to '''Control Panel -> Windows Security -> App & browser control -> Exploit protection -> Exploit protection settings.''' |
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## Click on '''Program settings''', click the '''Plus (+)''', select “'''Choose exact file path'''” and select the '''Game.exe''' file in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder. |
## Click on '''Program settings''', click the '''Plus (+)''', select “'''Choose exact file path'''” and select the '''Game.exe''' file in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder. |
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##: <br> |
##: <br> |
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##: [[File:WindowsExploitProtectionProgramExclusion.png|alt=Windows Exploit Protection Program Exclusion Window|Windows Exploit Protection Program Exclusion]] |
##: [[File:WindowsExploitProtectionProgramExclusion.png|alt=Windows Exploit Protection Program Exclusion Window|Windows Exploit Protection Program Exclusion]] |
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##: <br> |
##: <br> |
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## '''There are two ASLR exclusions.''' At a minimum, change those but you can also do all of them as well. |
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##: <br> |
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##: [[File:WindowsExploitProtectionProgramExclusion_Override.png|alt=Windows Exploit Protection Override|Windows Exploit Protection Override]] |
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##: <br> |
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## '''Reboot your computer. DO NOT SKIP THIS''' |
## '''Reboot your computer. DO NOT SKIP THIS''' |
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##: <br> |
##: <br> |
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== Crashes when creating or joining games == |
== Crashes when creating or joining games == |
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# '''See: [[#Halt error]]''' |
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# '''See: [[#Unhandled Exception: ACCESS_VIOLATION (c0000005)]] |
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# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]''' |
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]''' |
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# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]''' |
# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]''' |
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## Try installing to a non-default location (as mentioned in the install guide) |
## Try installing to a non-default location (as mentioned in the install guide) |
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## Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS |
## Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS (as mentioned in the install guide) |
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== Crash when looking at skills == |
== Crash when looking at skills == |
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# Make sure you are using an English (US or EU) version of the game. '''See: [[#How-to install Project Diablo 2]]''' |
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== Crash when looking at items == |
== Crash when looking at items == |
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# The loot filter you are using likely has an error in it, try a different one to see if it still happens. |
# The loot filter you are using likely has an error in it, try a different one to see if it still happens. |
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# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor. |
# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor. |
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# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1" |
# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1" |
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# Save the file and try the Settings/Item menu again |
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# Try changing your surround sound settings on your sound card. |
# Try changing your surround sound settings on your sound card. |
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# Try changing your sound output device to another (headset, monitor, speakers, etc). |
# Try changing your sound output device to another (headset, monitor, speakers, etc). |
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# Try running in windowed mode (-w) from the Launcher options. |
# Try running in ddraw and windowed mode (-w) from the Launcher options. |
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# Try Compatibility mode if it is not already turned on. '''See: [[#How-to run the game with different compatibility settings]]''' |
# Try Compatibility mode if it is not already turned on. '''See: [[#How-to run the game with different compatibility settings]]''' |
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== Empty list of loot filters in launcher == |
== Empty list of loot filters in launcher == |
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# |
# See: '''[[#Problems with the PD2 Launcher]] |
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# If you are unable to resolve the issue, you can manually download a filter and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours. |
# If you are unable to resolve the issue, you can manually download a filter and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours. |
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== Choppy FPS while playing online or offline with |
== Choppy FPS while playing online or offline with DDraw graphics == |
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# Reboot |
# Reboot |
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# If you have a laptop and hybrid graphics (integrated + dedicated gpu) '''See: [[#Poor performance with hybrid graphics]]''' |
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# If the Launcher |
# If the Launcher Options for Show Window Borders is enabled, try turning it off. |
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# Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder. |
# Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder. |
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== Strange graphics when moving with |
== Strange graphics when moving with Motion Prediction enabled == |
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# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High |
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High |
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# Also try turning Perspective Off in the same options menu |
# Also try turning Perspective Off in the same options menu |
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# In the advanced in-game settings (CTRL+O) try turning off FXAA and/or the HD Cursor setting. |
# In the advanced in-game settings (CTRL+O) try turning off FXAA and/or the HD Cursor setting. |
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# As a workaround, if you have more advanced mouse software you can also try creating a profile for the game with a higher DPI setting. |
# As a workaround, if you have more advanced mouse software you can also try creating a profile for the game with a higher DPI setting. |
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== Black screen and/or mouse cursor stuck in corner == |
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# Try turning off any OSD or capture software you may have running. |
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## Geforce Experience, AMD's Catalyst/Adrenaline, GPU Tweak, MSI Afterburner, OBS, etc. |
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# Try turning off the HD Cursor in the 3dfx menu (ctrl+o) |
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# Press Esc and go to the video settings |
# Press Esc and go to the video settings |
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# Change the resolution to '''1068x600''' (this alone may fix it, proceed if it doesn't) |
# Change the resolution to '''1068x600''' (this alone may fix it, proceed if it doesn't) |
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## If the game crashes, see: '''[[#Game resolution options missing and/or crash when changing resolution in game]]''' |
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# '''Close''' out of '''Diablo II''' and the '''PD2 Launcher'''. |
# '''Close''' out of '''Diablo II''' and the '''PD2 Launcher'''. |
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# Delete the '''UI.ini''' file in the '''ProjectD2''' folder. |
# Delete the '''UI.ini''' file in the '''ProjectD2''' folder. |
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== Can’t click on in-game Settings button == |
== Can’t click on in-game Settings button == |
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Make sure you are using CTRL+Click and not just regular clicking. |
# Make sure you are using CTRL+Click and not just regular clicking. |
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# Try switching graphics modes (3dfx or ddraw) in the Launcher Options |
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# Download the Diablo II and Lord of Destruction game clients from the link above. |
# Download the Diablo II and Lord of Destruction game clients from the link above. |
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# Download the PD2 Launcher from https://www.projectdiablo2.com |
# Download the PD2 Launcher from https://www.projectdiablo2.com |
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# Install Diablo II and when prompted, change the installation directory to C:\Games – the installation path should update to C:\Games\Diablo II – if not, create the Games |
# Install Diablo II and when prompted, change the installation directory to C:\Games – '''the installation path should update to C:\Games\Diablo II – if not, create the Games or Games\Diablo II folder and try again.''' |
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# Install the Lord of Destruction expansion. It should automatically detect the Diablo II installation folder. |
# Install the Lord of Destruction expansion. It should automatically detect the Diablo II installation folder. |
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# Create an exception in your anti-virus for the '''Diablo II''' folder. '''See: [[#How-to create an exception in Windows Security/Defender]]''' |
# Create an exception in your anti-virus for the '''Diablo II''' folder. '''See: [[#How-to create an exception in Windows Security/Defender]]''' |