Support FAQ: Difference between revisions
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# Try the character converter utility '''https://github.com/BetweenWalls/PD2-Converter''' |
# Try the character converter utility '''https://github.com/BetweenWalls/PD2-Converter''' |
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# Check the pinned comments on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel to see if there is a method to roll-back your version |
# Check the pinned comments on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel to see if there is a method to roll-back your version |
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## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible. This includes every personal and shared stash tab. |
## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible. This includes the character and mercenary and every personal and shared stash tab. |
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## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest |
## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest |
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## Repeat this process as needed until you remove all affected items |
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# If no method is available or they do not solve the issue, your options are to: |
# If no method is available or they do not solve the issue, your options are to: |
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## Continue to use your non-updated copy |
## Continue to use your non-updated copy until a method is available (not always possible) |
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| ⚫ | |||
## Make a copy of your installation and saves to fix later and play with a fresh characters/stash |
## Make a copy of your installation and saves to fix later and play with a fresh characters/stash |
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| ⚫ | |||
## Delete all affected characters and/or your stash file and start from new |
## Delete all affected characters and/or your stash file and start from new |
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'''Online (non-Ladder) Options''' |
'''Online (non-Ladder) Options''' |
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# '''For Season 8 see: [https://discord.com/channels/701658302085595158/725189841314250782/1154819777584439367 #announcements]''' |
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# Create a new, non-Ladder character and attempt to create a game |
# Create a new, non-Ladder character and attempt to create a game |
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# If you are able to create a game then your shared stash doesn't contain affected items. You will have to delete any characters that receive the error. |
# If you are able to create a game then your shared stash doesn't contain affected items. You will have to delete any characters that receive the error. |
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