Support FAQ: Difference between revisions

## '''Reboot your computer. DO NOT SKIP THIS'''

##: <br>

# Change your DEP settings to allow for exceptions. While the default and preferred setting (the top one) should only affect certain Windows programs and services, it -appears- to also affect the game for some people.

## '''NOTE: These steps should almost never be needed. Changing this setting will cause it to affect all applications and you may need to create exceptions for any other applications you have if you run into issues with them.'''

# If you have tried using any Glide wrappers (such as Sven's) you may need to remove it or perform a reinstall of the game and launcher.

# Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[#How-to install Project Diablo 2]]'''

# If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit.

# '''See: [[#Halt error]]'''

# '''See: [[#Unhandled Exception: ACCESS_VIOLATION (c0000005)]]

# Make sure you have an exception in Defender or other anti-virus. '''See: [[#How-to create an exception in Windows Security/Defender]]'''

# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''

# If you are unable to fix the problem, you can try creating a shortcut to '''Game.exe''' in the '''ProjectD2''' folder and adding the '''-ns''' argument to the target to set "No Sound"

#* This will likely cause you to [[#Crash when changing acts]] and if playing single player, can prevent you from completing the act.

== Unable to enter game, generic bad file/inventory data ==