Support FAQ: Difference between revisions

== Unable to enter game, generic bad file ==

You likely have one or more items that have been updated in a season and are not compatible. These changes are always explained well in advance on Discord in the '''[https://discord.com/channels/701658302085595158/725189841314250782 #announcements]''' channel.

'''It is up to you to check for any changes like these. The PD2 team will not fix any stash or character that is no-longer playable other than to delete them.'''

'''Offline (Single Player/Plugy) Options'''

# Backup your saves and Diablo II folder in-case you need to start over

# Check the pinned comments on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel to see if there is a method to roll-back your version

## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible. This includes every personal and shared stash tab.

## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest

# You can try the character converter utility by BetweenWalls. '''See: [[#How-to install PlugY]]'''

# If no method is available or they do not solve the issue, your options are to:

## Continue to use your non-updated copy (if you have one) until a method is available (not always possible)

## Not play and wait for a possible method that works

## Make a copy of your installation and saves to fix later and play with a fresh characters/stash

## Delete all affected characters and/or your stash file and start from new

'''Online (non-Ladder) Options'''

# Create a new, non-Ladder character and attempt to create a game

# If you are able to create a game then your shared stash doesn't contain affected items. You will have to delete any characters that receive the error.

# If you receive the same error with a fresh character then your shared stash contains incompatible items and will not be able to use any non-Ladder characters.

## You will need to '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' on Discord and request that your shared stash be deleted. You will lose all items in your shared stash.

## After your stash has been cleared, you can try each character again. If you still receive the error then an affected item is on that character either worn, in inventory or stash and will have to be deleted.