Support FAQ: Difference between revisions

'''This is not a Project Diablo 2 only issue. Nearly all other Diablo II mods have had some users suffer from this problem. The issue does not affect everyone, only some people ever run into this issue. For some it has appeared their first time playing, for others it has come up after many seasons with no prior issues.'''

# Make sure you have an exception/exclusion created in your anti-virus (likely Windows Defender) for the entire Diablo II folder. '''See: [[#How-to create an exception in Windows Security/Defender]]''' This is part of the normal install process so you should have it anyways. If you get to the last option and end up changing the installation folder, you will need to update this.

# If the issue is still not resolved, you can try keeping or reverting any of the above changes clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers) and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide. '''Make sure to backup anything you may want to keep (save files, loot filters, etc). Please read and follow the instructions closely.''' If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.

## Connect or enable a sound device for the game to use. You can mute the game volume in-game or through the system's sound mixer.

## If you don't have one then you will simply have to deal with the problem until you can add or enable a device.

## Try installing to a non-default location (as mentioned in the install guide)

## Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS (as mentioned in the install guide)

If you have an integrated and dedicated video card (common in laptops) the game may be using the wrong video card. The steps below are for creating an override for the game to force it to use the dedicated video card. If you have an AMD card, the steps should be somewhat similar through the AMD graphics software, you'll just have to find it or google for instructions on the setup.

## FXAA off

## V-Sync off

## Max FPS = 60

## Shader = AA-SHADER-4.0

# Try turning off any OSD or capture software you may have running.

## Geforce Experience, AMD's Catalyst/Adrenaline, GPU Tweak, MSI Afterburner, OBS, etc.

## If this fixes the issue, your resolution might be off. If so:

### Switch to Windowed mode (ctrl+o) or ALT+Enter and then back to fullscreen

### You may need to update your in-game res. '''See: [[#In-game Settings button missing]]'''

## If you are able to use both 3dfx and ddraw, try changing modes and testing in game then switch back and test again.

## If your game crashes see: '''[[#Game resolution options missing and/or crash when changing resolution in game]]'''

## Try clicking on the resolution setting to change it

## Try using the arrow keys to select the setting and then the left/right arrow keys to change it

## Try using the arrow keys to select the setting and then press enter to change it

## If the game crashes, see: '''[[#Game resolution options missing and/or crash when changing resolution in game]]'''

Project Diablo 2 is a free mod but it requires a legitimate install of Legacy Diablo 2 and Lord of Destruction '''(not Resurrected)''' from Blizzard. If you do not own a copy or need to purchase a new copy, use the links below. '''Illegitimate cd-keys will result in the banning of your account.''' This will not be reversed but you are allowed to properly purchase a new copy and create a new account.

As a general tip, it is typically better to install Diablo II, ProjectD2 (and games in general) outside of a protected folder (Program Files, your user folders, etc.) to prevent various issues. Example: C:\Games\<name of game>. For this guide we will be using "C:\Games\Diablo II" as the install location.

Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen. To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]'''

## '''%USERPROFILE%\Saved Games\Diablo II Resurrected''' is the default location

## If nothing is there, the saves are either gone forever or you may have a different save location.

## You can try searching your computer for <charname>.d2s

## The normal location should be in the '''Save''' folder where you installed Diablo II, not the ProjectD2 folder and not the D2R folder.

##: You can also look in:

### '''%USERPROFILE%\Saved Games\Diablo II'''

### '''%USERPROFILE%\Documents\Saved Games\Diablo II'''

### '''%USERPROFILE%\Documents\My Games\Diablo II'''

### If you are still unsure, create a new test character and look in those locations, you should see a <charname>.d2s file