Support FAQ: Difference between revisions
→Game errors & crashes: -- Added Crash due to sound issues
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# Run the Launcher again and press Play to update
# If that does not work, reinstall the PD2 Launcher -- you may have to delete the ProjectD2 folder to clear out any issues. Backup any filters/files if needed.
== Crash due to sound issues ==
If you have no sound devices listed in Windows and/or sound devices with driver issues you may have '''Unhandled Exception''' or '''Halt''' game crashes.
# Check your Windows Sound Settings and make sure you have a valid output device selected. If you have none, try plugging in a USB headset or another sound device.
# Check your Device Manager for any sound devices that may have issues -- they will typically have an exclamation on them. You may need to resolve any issues with those devices.
# If you are unable to fix the problem, you can try creating a shortcut to '''Game.exe''' in the '''ProjectD2''' folder and adding the '''-ns''' argument to the target to set "No Sound"
## This will likely cause you to [[#Crash when changing acts]] and if playing single player, can prevent you from completing the act.
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## You will need to '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' on Discord and request that your shared stash be deleted. You will lose all items in your shared stash.
## After your stash has been cleared, you can try each character again. If you still receive the error then an affected item is on that character either worn, in inventory or stash and will have to be deleted.
= Performance & graphical issues =
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