Support FAQ: Difference between revisions
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# Close out of the game and launcher.▼
# Delete the bh.dll file in the ProjectD2 folder.▼
# Run the launcher and press Play.▼
# Make sure you have an exception made in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]'''▼
Remove the -ns (no sound) argument from your game shortcut.
==
# Make sure you have an exception in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
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== Crash when looking at skills ==▼
You more than likely used a non-english installer for Diablo II. You will need to download the English installers for Diablo II and the Lord of Destruction expansion and then reinstall everything including the PD2 Launcher. '''See: [[#How-to install Project Diablo 2]]''' for links and information on downloading the proper installer.▼
== Crash when looking at items ==
# The loot filter you are using likely has an error in it, try a different one to see if it still happens. ▼
# It is also possible you are using a non-english version of the game. '''See: [[#Crash when looking at skills]]'''▼
== Crash/error when viewing the Item menu in the in-game Settings screen == ▼
This happens when you disable your loot filter and your Filter level is set to anything but 1. Manually setting it back to 1 fixes it and you should be able to interact with the menu again. After you load your filter again you can set the level back to what it was.▼
# Close out of Diablo II and the Launcher.▼
# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor.▼
# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1"▼
== You have music/ambient sound but no other game sounds ==
# Try changing your surround sound settings on your sound card.
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# Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[#How-to install Project Diablo 2]]'''
# If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit.
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== Can’t click on in-game Settings button ==
Make sure you are using CTRL+Click and not just regular clicking.
▲# Close out of the game and launcher.
▲# Delete the bh.dll file in the ProjectD2 folder.
▲# Run the launcher and press Play.
▲# Make sure you have an exception made in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
▲== Crash when looking at skills ==
▲You more than likely used a non-english installer for Diablo II. You will need to download the English installers for Diablo II and the Lord of Destruction expansion and then reinstall everything including the PD2 Launcher. '''See: [[#How-to install Project Diablo 2]]''' for links and information on downloading the proper installer.
▲== Crash when looking at items ==
▲# The loot filter you are using likely has an error in it, try a different one to see if it still happens.
▲# It is also possible you are using a non-english version of the game. '''See: [[#Crash when looking at skills]]'''
▲== Crash/error when viewing the Item menu in the in-game Settings screen ==
▲This happens when you disable your loot filter and your Filter level is set to anything but 1. Manually setting it back to 1 fixes it and you should be able to interact with the menu again. After you load your filter again you can set the level back to what it was.
▲# Close out of Diablo II and the Launcher.
▲# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor.
▲# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1"
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