Support FAQ: Difference between revisions
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= Game errors & crashes =
== Unhandled Exception: ACCESS_VIOLATION (c0000005) ==
'''This is a generic, catch-all error and is not a Project Diablo 2 only issue. Nearly all other Diablo II mods have had some users suffer from this problem
'''The issue does not affect everyone, only some people ever run into this issue. For some it has appeared after their first time playing, and for others it has come up after many seasons with no prior issues.'''
'''Try each of these one at a time and test the game after. Don't change them all at once'''
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# Try changing the Graphics to DDraw in the Launcher Options or to 3dfx, whichever it wasn't set to.
#: <br>
# Make sure you have an exception/exclusion created in your anti-virus (likely Windows Defender) for the entire Diablo II folder.
#* This is part of the normal install process so you should have it anyways. If you get to the last option and end up changing the installation folder, you will need to update this.
#: <br>
# Create an ASLR exception/exclusion in Windows Exploit Protection specifically for the '''Diablo II.exe''' and '''Game.exe''' files inside of the '''ProjectD2''' folder.
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## '''Reboot your computer. DO NOT SKIP THIS'''
#: <br>
# If the issue is still not resolved, you can try keeping or reverting any of the above changes, clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide
#* '''Make sure to backup anything you may want to keep (save files, loot filters, etc). Please read and follow the instructions closely.'''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
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# Remove the -ns (no sound) argument from your game shortcut.
# Check your system sound settings. If you do not have any active sound output devices, it is the same as using the -ns option.
#
#
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# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]'''
#
#
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== Poor performance with hybrid graphics ==
If you have an integrated and dedicated video card (common in laptops) the game may be using the wrong video card. The steps below are for creating an override for the game to force it to use the dedicated video card.
If you have an AMD card, the steps should be somewhat similar through the AMD graphics software, you'll just have to find it or google for instructions on the setup.
# Open the Nvidia Control Panel and go into the Manage 3D Settings section
#: <br>
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# If you have hybrid (integrated + dedicated) graphics see: '''[[#Poor performance with hybrid graphics]]'''
# Try the following settings in the 3dfx menu (ctrl+o):
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# Change the power settings in the OS/video drivers to High/Max Performance
# Try adjusting other in-game or gpu software settings.
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== Black screen and/or mouse cursor stuck in corner ==
# Try turning off any OSD or capture software you may have running
#
#* AMD Catalyst
#* AMD Adrenaline
#* GPU Tweak
#* MSI Afterburner
#* OBS
#* etc.
# Try turning off the HD Cursor in the 3dfx menu (ctrl+o)
# Try switching to ddraw and creating a game then back to 3dfx
#
#
#
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# If you are on a laptop with hybrid graphics first do this: '''[[Poor performance with hybrid graphics]]''' and then try your stash tabs again.
# Try changing your graphics mode to ddraw in the Launcher Options as a temporary workaround
#
# Try changing your in-game resolution (ESC menu -> Video) a couple times
#
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# Do not try to change the setting quickly, wait 1-2 seconds between each, longer if needed
# These may seem strange however each can give a different number of resolution options so you may have to go through each
#
#
#
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# Press Esc and go to the video settings
# Change the resolution to '''1068x600''' (this alone may fix it, proceed if it doesn't)
#
# '''Close''' out of '''Diablo II''' and the '''PD2 Launcher'''.
# Delete the '''UI.ini''' file in the '''ProjectD2''' folder.
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See: '''[https://discord.com/channels/701658302085595158/773733255811039273 #how-to-install]''' channel on Discord.
Project Diablo 2 is a free mod but it requires a legitimate install of Legacy Diablo 2 and Lord of Destruction '''(not Resurrected)''' from Blizzard. If you do not own a copy or need to purchase a new copy, use the links below.
'''Illegitimate cd-keys will result in the banning of your account.''' This will not be reversed but you are allowed to properly purchase a new copy and create a new account.
https://us.shop.battle.net/en-us/product/diablo-ii
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As a general tip, it is typically better to install Diablo II, ProjectD2 (and games in general) outside of a protected folder (Program Files, your user folders, etc.) to prevent various issues.
Example: C:\Games\<name of game>. For this guide we will be using "C:\Games\Diablo II" as the install location.
# Make sure you have a legal purchased copy of Diablo II and Lord of Destruction as stated above.
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== Security warning with PD2 Launcher ==
Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen.
To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire Diablo II folder where PD2 is installed. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
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== Offline characters missing after playing Diablo 2 Resurrected ==
# Locate the D2R save game location.
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# If you are able to locate them, now locate the Diablo II save location.
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# Once you are able to locate the save files (including _LOD_SharedStashSave if you use PlugY) copy or move them back to the original Save folder.
# Open up the game to see if they are restored. If D2R modified the files in any way, the characters are likely unrecoverable.
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