Support FAQ: Difference between revisions
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== Security warning with PD2 Launcher ==
Windows Security/Defender (and other anti-virus/malware solutions) will sometimes trigger a false positive with one or more components of ProjectD2. While the team does try to submit the files to Microsoft and other companies to prevent this, they do still happen. To prevent these from happening, you can create an exception/exclusion in your anti-virus for the entire
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== Crashes when creating or joining games ==
# Make sure you have an exception in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]'''
## Try installing to a non-default location (as mentioned in the install guide)
## Try reinstalling with enGB version of both the Diablo 2 + Expansion installers instead of enUS
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# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor.
# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1"
== You have music/ambient sound but no other game sounds ==
# Try changing your surround sound settings on your sound card.
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# Try changing loot filters -- this is harder to test unless you can consistently reproduce the error.
# Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[#How-to install Project Diablo 2]]'''
## Try installing to a non-default location (as mentioned in the install guide)
## Try reinstalling with enGB version of both the Diablo 2 + Expansion installers instead of enUS
# If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit.
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== Choppy FPS while playing online or offline with DDRAW graphics ==
# Reboot
# If the Launcher or in-game graphics (CTRL+O) Option for Show Window Borders is enabled, try turning it off.
# Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder.
== Strange graphics when moving with D2GL graphics mode and Motion Prediction enabled ==
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High
# Also try turning Perspective Off in the same options menu
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'''You must use an English installer.''' To select the English (enUS), click the small gear icon next to the game's download link. You can also try the enGB version which has fixed some additional issues for others.
https://www.blizzard.com/en-us/download/
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# You can also look in the '''[https://discord.com/channels/701658302085595158/773733255811039273 #how-to-install]''' channel on Discord
# Try steps 1 and 2 again
== Other error solutions ==
# '''Read This''' https://docs.google.com/document/d/1KHs3E9jWtheMOQ9ITKuJ6GN6AAK7-myXeK3STwBsRUQ/edit
# If you still can't resolve the issue, please
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