Support FAQ: Difference between revisions

 
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== Empty list of loot filters in launcher ==
# If you've been changing filters frequently in a short period of time, you may have reached [https://docs.github.com/en/rest/using-the-rest-api/rate-limits-for-the-rest-api?apiVersion=2022-11-28#primary-rate-limit-for-unauthenticated-users GitHub's hourly request limit]. Try again later.
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
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Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed.
 
The realm server still thinkshas your character isand stash tagged as in- a game because the gamecrashing server didcould not reportlog you leavingout. The realm will not allow the character/stash into a "second" game sinceat itthe crashedsame time. ThereforeBecause the shared stash is used by all characters in a "mode" (HC Ladder | SC Ladder | HC Non-ladder | SC Non-ladder), any characters within the realmsame doesn'tmode letmay youralso characterexperience intothe anotherFTJ gameissue.
 
While rare, this does unfortunately happen and the only fix is to wait for the game server to restart and let your character out of the void. This can take anywhere from a few minutes to a few hours depending on when the server restarts.
 
 
The only fix is to wait for the game server to complete its scheduled restart and report that you are not logged into it. There's no way to check when this is going to happen, but a general estimate can be based on the time the server said it had left when you created your game.
 
== Unable to connect to Battle.net ==