Support FAQ: Difference between revisions
→Empty list of loot filters in launcher: Add a more common cause
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# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
#: <br>
# If the issue is still not resolved,
#* '''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
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== Strange graphics when moving with Motion Prediction enabled ==
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to Medium or High
# Also try turning Perspective Off in the same options menu
== Strange color shifts ==
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#: [[File:WindowsGraphicsSettings.png|Windows Graphics Settings]]
#: <br>
#: [[File:WindowsGraphicsSettings_Browse.png|Windows Graphics Settings - Browse]]
# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button▼
#: <br>
▲# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button. Make sure the path is to the correct '''Game.exe''' in the '''ProjectD2''' folder.
#: <br>
#: [[File:WindowsGraphicsSettings_AppOptions.png|Windows Graphics Settings - App Options]]
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* If you are having trouble with selecting an English installer on Blizzard's download page, below are direct links to the Downloaders from Blizzard's website:
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN'''
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# '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Run the PD2 Launcher and press Play to automatically install any updates and launch the game.
== How-to install Project Diablo 2 on Linux using Lutris ==
'''PREREQUISITES:'''
* Blizzard Installers: '''See: [[#How-to install Project Diablo 2]]'''
* Lutris installed
* Wine installed
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== Empty list of loot filters in launcher ==
# If you've been changing filters frequently in a short period of time, you may have reached [https://docs.github.com/en/rest/using-the-rest-api/rate-limits-for-the-rest-api?apiVersion=2022-11-28#primary-rate-limit-for-unauthenticated-users GitHub's hourly request limit]. Try again later.
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
# See: '''[[#Problems with the PD2 Launcher]]
# If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.
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## From the Launcher, you can select '''local''' in the '''Item Filter Profiles''' and you should see and be able to select the local copies of any filters you've added
## '''Reminder:''' local filters will not automatically update when you press Play on the launcher, you will have to update them manually.
= Battle.net & other Network issues =
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Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed.
The realm server still
The only fix is to wait for the game server to complete its scheduled restart and report that you are not logged into it. There's no way to check when this is going to happen, but a general estimate can be based on the time the server said it had left when you created your game.
== Unable to connect to Battle.net ==
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