Support FAQ: Difference between revisions

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# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
#: <br>
# If the issue is still not resolved, makebackup sureyour youSave didfolder notand skipany orother performfiles ayou stepwant incorrectly.to keep You(you can tryjust keepingmake ora reverting anycopy of the aboveentire changes,Diablo II folder) and then perform a clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide.
#* '''MakeAgain, make sure to backup anything you may want to keep (save files, loot filters, etc). Please read and follow the instructions closely.'''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
 
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== Strange graphics when moving with Motion Prediction enabled ==
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to Medium or High
# Also try turning Perspective Off in the same options menu
 
 
 
== Strange color shifts ==
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#: [[File:WindowsGraphicsSettings.png|Windows Graphics Settings]]
#: <br>
#: [[File:WindowsGraphicsSettings_AddAppWindowsGraphicsSettings_Browse.png|Windows Graphics Settings - Add AppBrowse]]
# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button
#: <br>
# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button. Make sure the path is to the correct '''Game.exe''' in the '''ProjectD2''' folder.
#: [[File:WindowsGraphicsSettings_AddApp.png|Windows Graphics Settings - Add App]]
#: <br>
#: [[File:WindowsGraphicsSettings_AppOptions.png|Windows Graphics Settings - App Options]]
#: <br>
# Select the '''High Performance''' option which should list your dedicated GPU
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* If you are having trouble with selecting an English installer on Blizzard's download page, below are direct links to the Downloaders from Blizzard's website:
 
:: '''US Download - English US (enUS) installer'''
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN'''
 
:: '''US Download - English EU (enGB) installer'''
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN'''
 
:: '''EU Download - English EU installer'''
:: '''https://eu.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN'''
:: '''https://eu.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN'''
 
:: '''EU Download - English EU installer'''
:: '''https://eu.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN'''
:: '''https://eu.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN'''
 
 
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# '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Run the PD2 Launcher and press Play to automatically install any updates and launch the game.
 
 
== How-to install Project Diablo 2 on Linux using Lutris ==
 
'''PREREQUISITES:'''
* Blizzard Installers: '''See: [[#How-to install Project Diablo 2]]'''
* Lutris installed
* Wine installed
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== Empty list of loot filters in launcher ==
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
# See: '''[[#Problems with the PD2 Launcher]]
# If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.
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## From the Launcher, you can select '''local''' in the '''Item Filter Profiles''' and you should see and be able to select the local copies of any filters you've added
## '''Reminder:''' local filters will not automatically update when you press Play on the launcher, you will have to update them manually.
 
 
 
= Battle.net & other Network issues =
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