Support FAQ: Difference between revisions
→Strange graphics when moving with Motion Prediction enabled
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# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
#: <br>
# If the issue is still not resolved,
#* '''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
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== CD-ROM drive error ==
This is due to Anti-virus, Windows Security
# '''See: [[#How-to run the game with different compatibility settings]]'''
# '''See: [[#How-to create an exception in Windows Security/Defender]]'''
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# '''See: [[#Crash when joining games but able to create them]]'''
# '''See: [[#How-to install Project Diablo 2]]'''
== Unable to enter game, generic bad file/inventory data ==
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# Backup your saves and Diablo II folder in-case you need to start over
# Try the character converter utility '''https://github.com/BetweenWalls/PD2-Converter'''
#:* '''Make sure to convert your character files and your PlugY stash file.'''
#
## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible
##:* '''You need to go through both the character and mercenary and every personal and shared stash tab.'''
## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest
## Repeat this process as needed until you remove all affected items
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'''Online (non-Ladder) Options'''
# '''For Season 8
# Create a new, non-Ladder character and attempt to create a game
# If you are able to create a game then your shared stash doesn't contain affected items. You will have to delete any characters that receive the error.
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== Strange graphics when moving with Motion Prediction enabled ==
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to Medium or High
# Also try turning Perspective Off in the same options menu
== Strange color shifts ==
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# '''Also see: [[#Poor performance with 3dfx graphics mode]]'''
{| class="
|+ '''For Nvidia GPUs -->>'''
|-
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# Save the changes.
|}
{| class="
|+ '''For AMD GPUs -->>'''
|-
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# Follow this guide: https://www.amd.com/en/support/kb/faq/dh-017
|}
{| class="
|+ '''Other GPU and/or Windows 10/11 Graphics Settings -->>'''
|-
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#: [[File:WindowsGraphicsSettings.png|Windows Graphics Settings]]
#: <br>
#: [[File:
# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button▼
#: <br>
▲# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button. Make sure the path is to the correct '''Game.exe''' in the '''ProjectD2''' folder.
▲#: [[File:WindowsGraphicsSettings_AddApp.png|Windows Graphics Settings - Add App]]
#: <br>
#: [[File:WindowsGraphicsSettings_AppOptions.png|Windows Graphics Settings - App Options]]
#: <br>
# Select the '''High Performance''' option which should list your dedicated GPU
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#: <br>
|}
== Poor performance with 3dfx graphics mode ==
# If you only have an integrated or very old video card, you may have to switch to ddraw in the Launcher Options▼
▲# If you have an integrated or very old video card, you may have to switch to ddraw in the Launcher Options
# If you have hybrid (integrated + dedicated) graphics see: '''[[#Poor performance with hybrid graphics]]'''
#* '''Also try the "Other Graphics" option in the link above even if you don't have hybrid graphics''' or an Nvidia/AMD card. Sometimes Windows will override the driver settings.
# Even on high-end setups, uncapped or "ultra" settings can cause inconsistent performance which can lead to stuttering or more desync. Try the following settings in the 3dfx menu (ctrl+o):
#* FXAA off
#* V-Sync off
#* Max FPS = 60
#* Shader = Bilinear (1-pass) or XBRZ-Freescale (1-pass) -- or any other 1-pass shader.
# Change the power settings in the OS/video drivers to High/Max Performance
# Try adjusting other in-game or gpu software settings.
# Update your video card drivers
# If you are unable to resolve the issue, you may have
# You can also ask on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
== Slow mouse movement with 3dfx graphics enabled ==
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* If you are having trouble with selecting an English installer on Blizzard's download page, below are direct links to the Downloaders from Blizzard's website:
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN'''
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# '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Run the PD2 Launcher and press Play to automatically install any updates and launch the game.
== How-to install Project Diablo 2 on Linux using Lutris ==
'''PREREQUISITES:'''
* Blizzard Installers: '''See: [[#How-to install Project Diablo 2]]'''
* Lutris installed
* Wine installed
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Below are guides from Microsoft on how to create an exception. A '''folder''' exception for the entire '''Diablo II''' folder should be created to avoid certain issues.
#: '''Windows 10:''' https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10
#: '''Windows 11:''' https://support.microsoft.com/en-us/windows/
#: <br>
# '''If you are using a different anti-virus or firewall solution, you will need to look through the settings or find other documentation for creating any exceptions if the links below do not help.'''
#* '''AVG:''' https://support.avg.com/SupportArticleView?l=en&urlname=avg-antivirus-scan-exclusions
#* '''BitDefender:''' https://www.bitdefender.com/consumer/support/answer/13427/
#* '''ESET:''' https://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products
#* '''Kaspersky:''' https://support.kaspersky.com/help/Kaspersky/Win21.5/en-US/227390.htm
#* '''McAfee:''' https://www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS102056
#** '''** IMPORTANT NOTE **''' Some versions of McAfee will remove your exception anytime an excluded file is updated. You may need to add this exception again anytime PD2 is updated.
#* '''Norton:''' https://support.norton.com/sp/en/us/home/current/solutions/v3672136
#* '''Sophos:''' https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-Scan-Exceptions
#: <br>
# Again, if possible, make sure to create the exception for the entire folder, not just one file.
== How-to run the game with different compatibility settings ==
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== Empty list of loot filters in launcher ==
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
# See: '''[[#Problems with the PD2 Launcher]]
# If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.
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## From the Launcher, you can select '''local''' in the '''Item Filter Profiles''' and you should see and be able to select the local copies of any filters you've added
## '''Reminder:''' local filters will not automatically update when you press Play on the launcher, you will have to update them manually.
= Battle.net & other Network issues =
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