Support FAQ: Difference between revisions
→Strange graphics when moving with Motion Prediction enabled
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#: <br>
# If you are using PlugY, make sure you are not mixing -3dfx and -w options in the shortcut and/or PlugY.ini file. Remove one or the other.
#: <br>
# Make sure you have an exception/exclusion created in your anti-virus (likely Windows Defender) for the entire Diablo II folder. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
#* This is part of the normal install process so you should have it anyways. If you get to the last option and end up changing the installation folder, you will need to update this.
#: <br>
# Create
## Go to '''Settings -> Windows Security -> App & browser control -> Exploit protection -> Exploit protection settings.'''
## Click on '''Program settings''', click the '''Plus (+)''', select “'''Choose exact file path'''” and select the '''Game.exe''' file in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder.
## '''There are two ASLR exclusions.''' At a minimum, these must be overridden but you can also do all of them as well.
## '''Make sure to check the override and that the switch is set to Off'''
##: <br>
##: [[File:WindowsExploitProtectionProgramExclusion.png|alt=Windows Exploit Protection Program Exclusion Window|Windows Exploit Protection Program Exclusion]]
##: <br>
##: [[File:WindowsExploitProtectionProgramExclusion Override.png|alt=Windows Exploit Protection Program Exclusion - Mandatory ASLR|Windows Exploit Protection Program Exclusion - Mandatory ASLR]]
##: <br>
##: [[File:
##: <br>
## '''Once again, make sure to check the override and that the switch is set to Off, exactly as it shows in the images above.'''
## Repeat for '''Diablo II.exe''' as well as '''PlugY.exe''' if you are using it.
## '''Reboot your computer. DO NOT SKIP THIS'''
##: <br>
# If you still receive the error or a new one whether at the same or different spot, go back to the previous step but apply every override.
## Pay careful attention to the checkboxes and toggles to make sure they match the images above (checked and toggled off).
## Reboot again
##: <br>
# '''See: [[#How-to run the game with different compatibility settings]]'''
# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
#: <br>
# If the issue is still not resolved, backup your Save folder and any other files you
#* '''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
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# If you have tried using any Glide wrappers (such as Sven's) you may need to remove it or perform a reinstall of the game and launcher.
# Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[#How-to install Project Diablo 2]]'''
# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]'''
# If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit.
== Failed to load ProjectDiablo.dll ==
# '''See: [[#Problems with the PD2 Launcher]]'''
# '''Make a backup of anything you may want to keep (save files, loot filters, etc).'''
# Perform a clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide.
#* '''Please read and follow the instructions closely.'''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
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#* Connect or enable a sound device for the game to use. You can mute the game volume in-game or through the system's sound mixer.
#* If you don't have one then you will simply have to deal with the problem until you can add or enable a device.
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# '''See: [[#Halt error]]'''
# '''See: [[#Unhandled Exception: ACCESS_VIOLATION (c0000005)]]
# '''See: [[#Crash due to sound issues]]'''
# Make sure you have an exception in Defender or other anti-virus. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
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#* Try installing to a non-default location (as mentioned in the install guide)
#* Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS (as mentioned in the install guide)
== Crash when joining games but able to create them ==
'''Try these one at a time and re-test joining a game. You do not need to make all of these changes all at once.'''
# Make sure you have an exception in Defender or other anti-virus. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Create an override for the '''Validate Heap Integrity''' protection in '''Windows Exploit Protection''' for the '''Diablo II.exe''' and '''Game.exe''' files inside of the '''ProjectD2''' folder.
## Go to '''Settings -> Windows Security -> App & browser control -> Exploit protection -> Exploit protection settings.'''
## Click on '''Program settings''', click the '''Plus (+)''', select “'''Choose exact file path'''” and select the '''Game.exe''' file in the '''ProjectD2''' folder, '''NOT''' the base '''Diablo II''' folder.
## '''Make sure to check the override and that the switch is set to Off'''
##: <br>
##: [[File:WindowsExploitProtectionProgramExclusion.png|alt=Windows Exploit Protection Program Exclusion Window|Windows Exploit Protection Program Exclusion]]
##: <br>
##: [[File:WindowsExploitProtectionProgramExclusionValidateHeapIntegrityOverride.png|alt=Windows Exploit Protection Program - Validate Heap Integrity|Windows Exploit Protection Program - Validate Heap Integrity]]
##: <br>
## '''Once again, make sure to check the override and that the switch is set to Off, exactly as it shows in the images above.'''
## Repeat for '''Diablo II.exe''' as well as '''PlugY.exe''' if you are using it.
## '''Reboot your computer. DO NOT SKIP THIS'''
##: <br>
# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]'''
#* Try installing to a non-default location (as mentioned in the install guide)
#* Try reinstalling with enGB (English EU) version of both the Diablo 2 + Expansion installers instead of enUS (as mentioned in the install guide)
#* '''If you change the installation folder, you will need to update any exceptions or overrides you have made'''
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== Crash due to sound issues ==
If you have no sound devices listed in Windows and/or sound devices with driver issues you may have '''Unhandled Exception''' or '''Halt''' game crashes.
# Check your Windows Sound Settings and make sure you have a valid output device selected. If you have none, try plugging in a USB headset or another sound device.
# Check your Device Manager for any sound devices that may have issues -- they will typically have an exclamation on them. You may need to resolve any issues with those devices.
# If you are unable to fix the problem, you can try creating a shortcut to '''Game.exe''' in the '''ProjectD2''' folder and adding the '''-ns''' argument to the target to set "No Sound"
#* This will likely cause you to [[#Crash when changing acts]] and if playing single player, can prevent you from completing the act.
== CD-ROM drive error ==
This is due to Anti-virus, Windows Security, Compatibility Mode or a corrupt install -- or a combination of them. The guides below include the various exceptions and overrides that typically correct the issue.
# '''See: [[#How-to run the game with different compatibility settings]]'''
# '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# '''See: [[#Unhandled Exception: ACCESS_VIOLATION (c0000005)]]'''
# '''See: [[#Crash when joining games but able to create them]]'''
# '''See: [[#How-to install Project Diablo 2]]'''
== Unable to enter game, generic bad file/inventory data ==
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'''Offline (Single Player/Plugy) Options'''
# Backup your saves and Diablo II folder in-case you need to start over
# Try the character converter utility '''https://github.com/BetweenWalls/PD2-Converter'''
#:* '''Make sure to convert your character files and your PlugY stash file.'''
# If the converter doesn't work, check the pinned comments on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel to see if there is a method to roll-back your version
## If one exists, attempt to roll-back your version and then load each character and remove all items that were announced to be incompatible.
##:* '''You need to go through both the character and mercenary and every personal and shared stash tab.'''
## Once you have removed all affected items, update to the latest version through the Launcher and make sure your Launcher version is the latest
## Repeat this process as needed until you remove all affected items
# If no method is available or they do not solve the issue, your options are to:
## Continue to use your non-updated copy
## Make a copy of your installation and saves to fix later and play with a fresh characters/stash
## Not play and wait for a possible method that works
## Delete all affected characters and/or your stash file and start from new
'''Online (non-Ladder) Options'''
# '''For Season 8 read this -> [https://discord.com/channels/701658302085595158/725189841314250782/1154819777584439367 #announcements]'''
# Create a new, non-Ladder character and attempt to create a game
# If you are able to create a game then your shared stash doesn't contain affected items. You will have to delete any characters that receive the error.
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== Strange graphics when moving with Motion Prediction enabled ==
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to Medium or High
# Also try turning Perspective Off in the same options menu
== Strange color shifts ==
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# '''Also see: [[#Poor performance with 3dfx graphics mode]]'''
{| class="
|+ '''For Nvidia GPUs -->>'''
|-
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# Save the changes.
|}
{| class="
|+ '''For AMD GPUs -->>'''
|-
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# Follow this guide: https://www.amd.com/en/support/kb/faq/dh-017
|}
{| class="
|+ '''Other GPU and/or Windows 10/11 Graphics Settings -->>'''
|-
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#: [[File:WindowsGraphicsSettings.png|Windows Graphics Settings]]
#: <br>
#: [[File:WindowsGraphicsSettings_Browse.png|Windows Graphics Settings - Browse]]
#: <br>
# Click '''Diablo II''' in the '''app list''' and then the '''Options''' button. Make sure the path is to the correct '''Game.exe''' in the '''ProjectD2''' folder.
#: <br>
#: [[File:WindowsGraphicsSettings_AppOptions.png|Windows Graphics Settings - App Options]]
#: <br>
# Select the '''High Performance''' option which should list your dedicated GPU
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== Poor performance with 3dfx graphics mode ==
# If you only have an integrated or very old video card, you may have to switch to ddraw in the Launcher Options
# If you have hybrid (integrated + dedicated) graphics see: '''[[#Poor performance with hybrid graphics]]'''
#* '''Also try the "Other Graphics" option in the link above even if you don't have hybrid graphics
# Even on high-end setups, uncapped or "ultra" settings can cause inconsistent performance which can lead to stuttering or more desync. Try the following settings in the 3dfx menu (ctrl+o):
#* FXAA off
#* V-Sync off
#* Max FPS = 60
#* Shader = Bilinear (1-pass) or XBRZ-Freescale (1-pass) -- or any other 1-pass shader.
# Change the power settings in the OS/video drivers to High/Max Performance
# Try adjusting other in-game or gpu software settings.
# Update your video card drivers
# If you are unable to resolve the issue, you may have
# You can also ask on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
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# Try turning off v-sync in the same options.
# As a workaround, if you have more advanced mouse software you can also try creating a profile for the game with a higher DPI setting.
== Black screen and/or mouse cursor stuck in corner ==
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#* This can sometimes be applicable even if you only have a single video card. Try the '''"Other GPU"''' option at a minimum.
#* '''See: [[#Poor performance with hybrid graphics]]'''
= In-game issues =
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#* Try using the arrow keys to select the setting and then the left/right arrow keys to change it
#* Try using the arrow keys to select the setting and then press enter to change it
== You have music/ambient sound but no other game sounds ==
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= Installation & other guides =
== How-to install Project Diablo 2 ==
* Project Diablo 2 is a free mod but it requires a legitimate install of Legacy Diablo 2 and Lord of Destruction '''(not Resurrected)''' from Blizzard. If you do not own a copy or need to purchase a new copy, use the links below.
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*
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN'''
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN'''
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# '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]'''
# Run the PD2 Launcher and press Play to automatically install any updates and launch the game.
== How-to install Project Diablo 2 on Linux using Lutris ==
'''PREREQUISITES:'''
* Blizzard Installers: '''See: [[#How-to install Project Diablo 2]]'''
* Lutris installed
* Wine installed
** Not all versions will work equally. One known working version is lutris-GE-Proton7-43-x86_64
# Open '''Lutris''' and add a configuration for the game.
## From the '''Lutris''' window, click the '''plus (+) icon''' in top left corner and select '''Add locally installed game'''.
##: <br>
##: [[File:Lutris 1.png|400px]]
##: <br>
## Enter a name for the game such as '''PD2'''.
## Select '''Wine''' as the '''Runner'''
## Click the the '''Game options''' tab and enter or browse to a path for where you want to store the Wine prefix. You may need to create the folder you want to use.
##* The '''Path''' can be anything but the '''recommended''' setting is '''/home/<user>/Games/<name from step above>''' e.g. '''/home/tomcik/Games/PD2/'''
## Choose '''64-bit''' for the '''Prefix architecture'''.
##: <br>
##: [[File:Lutris 2.png|400px]][[File:Lutris 3.png|400px]]
##: <br>
## Click '''Save'''.
##: <br>
# Manually run the '''Diablo II''' installation files in this new prefix
## Select the new game you created in '''Lutris'''
## Click the arrow button on the bottom of the '''Lutris window'''
## Select '''Run EXE inside Wine prefix'''
##: <br>
##: [[File:Lutris 4.png]]
##: <br>
## When prompted, browse to the installer file for '''Diablo II''' and select it to open it
## Follow the installation steps as you would in Windows
##* The installation path can be the default location (C:\Program Files\Diablo II). It shouldn't cause any problems.
##* When you run the installer file for first time in the wine prefix it will be configured. '''If you receive any prompts about wine-gecko and wine-mono''', choose '''Yes'''
##: <br>
# '''All of the previous steps for manually running the installation files and completing the install need to be done for each installer'''
#* Diablo II
#* Diablo II: Lord of Destruction
#* PD2 Launcher
#: <br>
# Configure game executable
## '''After''' completing the above steps for '''all three installers''', right-click the new game you created in '''Lutris''' (PD2) and choose '''Configure''''.
## Go to the '''Game options tab''' and click '''Browse''' next to the '''Executable setting'''
## Locate the '''PD2Launcher.exe''' file (installed in the Diablo II\ProjectD2 folder) and select it
##: <br>
##: [[File:Lutris 5.png]][[File:Lutris 6.png]]
##: <br>
## Go to the '''Runner options tab''' and select the desired version from the '''Wine version''' box
##: [[File:Lutris wine version.png]]
##* Additional versions can be installed from the main window while hovering your mouse over Wine in the sidebar
##*: [[File:Lutris install wine versions.png]]
##: <br>
## Click '''Save''' in top right corner of the '''Configure''' window
##: <br>
# Run '''PD2''' by double clicking on it in the '''Lutris''' main window or select it and click '''Play''' at the bottom
'''COMMON ISSUES:'''
# No text in EULA window during D2/LoD installation
#* '''Wine-gecko''' is missing in the wine prefix. If it is missing, then during the steps to execute the launchers, '''Lutris''' will ask if you want install it, choose '''Yes'''.
#*: <br>
# Launcher does not start
#* Try using a different Wine version (the latest isn't always the greatest here)
#*: <br>
# Error 'OpenGL loader failed' after clicking play in launcher using 3dfx
#* You need to install 32bit libGL.so.1.
#** For Debian based distributions (Debian, Ubuntu, Pop!_OS, etc) you can use the command
#**: <code>sudo apt install libgl1-mesa-dri:i386 libgl1:i386 libgl1-mesa-glx:i386</code>
#** For Arch based distributions (Arch, Manjaro, Endeavour, etc) you can use the command
#**: <code>sudo pacman -S libglvnd lib32-libglvnd</code>
#** For other distributions, you will need to Google what the equivalent commands/methods/packages are needed to install it
== How-to install PlugY ==
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# '''Read First:''' https://github.com/BetweenWalls/PD2-Singleplayer
# Video installation guide: https://streamable.com/yhjhvs
# '''Optional:''' Set PlugY to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]''' and also do this for the '''plugy.exe''' file that should be in the ProjectD2 folder. For some people, this will speed up loading times but doesn't work for everyone.
# To change between new and old (3dfx and ddraw) graphics option:
## Open the Plugy.ini file in the ProjectD2 folder
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##: <br>
#* '''Note: you can not mix -3dfx and -w options in your shortcut or PlugY.ini file.'''
== How-to create an exception in Windows Security/Defender ==
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Below are guides from Microsoft on how to create an exception. A '''folder''' exception for the entire '''Diablo II''' folder should be created to avoid certain issues.
#: '''Windows 10:''' https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10
#: '''Windows 11:''' https://support.microsoft.com/en-us/windows/
#: <br>
# '''If you are using a different anti-virus or firewall solution, you will need to look through the settings or find other documentation for creating any exceptions if the links below do not help.'''
#* '''AVG:''' https://support.avg.com/SupportArticleView?l=en&urlname=avg-antivirus-scan-exclusions
#* '''BitDefender:''' https://www.bitdefender.com/consumer/support/answer/13427/
#* '''ESET:''' https://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products
#* '''Kaspersky:''' https://support.kaspersky.com/help/Kaspersky/Win21.5/en-US/227390.htm
#* '''McAfee:''' https://www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS102056
#** '''** IMPORTANT NOTE **''' Some versions of McAfee will remove your exception anytime an excluded file is updated. You may need to add this exception again anytime PD2 is updated.
#* '''Norton:''' https://support.norton.com/sp/en/us/home/current/solutions/v3672136
#* '''Sophos:''' https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-Scan-Exceptions
#: <br>
# Again, if possible, make sure to create the exception for the entire folder, not just one file.
== How-to run the game with different compatibility settings ==
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## Click OK on both windows to save the changes
# Repeat for the other file.
= Launcher issues =
== Problems with the PD2 Launcher ==
# Reboot your computer.
# Make sure you are using the latest version of the PD2 Launcher from [https://www.projectdiablo2.com/ projectdiablo2.com]. Press Play to update and verify the version shown on the launcher is the latest
# Make sure you are running the PD2 Launcher as an administrator
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## Make sure you have an exception created. '''See: [[#How-to create an exception in Windows Security/Defender]]'''
# Uninstall the PD2 Launcher and reinstall with the latest version from [https://www.projectdiablo2.com/ projectdiablo2.com]
== Security warning with PD2 Launcher ==
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== Empty list of loot filters in launcher ==
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
# See: '''[[#Problems with the PD2 Launcher]]
# If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours.
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#** '''%USERPROFILE%\Documents\Saved Games\Diablo II'''
#** '''%USERPROFILE%\Documents\My Games\Diablo II'''
#** Check the registry in '''Computer\HKEY_CURRENT_USER\Software\Blizzard Entertainment\Diablo II''' and look at the paths for '''Save Path''' and '''NewSavePath'''
#** If you are still unsure, create a new test character and look in all above locations, you should see a <charname>.d2s file and/or do a search for *.d2s files.
# Once you are able to locate the save files (including _LOD_SharedStashSave if you use PlugY) copy or move them back to the original Save folder.
# Open up the game to see if they are restored. If D2R modified the files in any way, the characters are likely unrecoverable.
# Make regular backups of your stuff.
# You can set a custom save path for your characters in the '''PlugY.ini''' file located in the '''ProjectD2''' folder
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